5 Signs It Might Be Time To Switch Freight Forwarders

It might seem that it is needless to switch air freight forwarders if you have grown close to your current one. The most important part of a freight forwarder’s role is to have a positive working relationship with them. It might be the right thing for you to do for the success of your business.

It takes a long time for firms to build a solid rapport with the freight forwarding provider of their choice. It takes time to educate a freight forwarder about your company’s operations, business practices, and the level of service you want. Therefore, it is standard if you find it challenging to move to a new freight forwarding company or let go of your current one.

Role of Freight Forwarders

The company that ships the goods and the location where they will be used as a final destination are connected through freight forwarders. Although they don’t execute the shipments themselves, they offer various transit options, including air freight shipment, rail freight, sea/ocean freight, and road freight.

In order to negotiate the lowest price, freight forwarders leverage their established relationships with carriers and partners, including trucking firms, transoceanic lines, and experts in air transportation. Using established commercial routes with frequent departures or via charter, weighing several offers, and selecting the best route that optimizes speed, cost, and reliability while considering all the factors required for each case study are two options.

Five indicators that it’s time to switch freight forwarders:

• Staff are difficult to contact
  It is crucial that a freight forwarder respond promptly and clearly when dealing with a time frame. Contact with a freight forwarder should be at a high level, regardless of whether there is an issue or worry or just a general inquiry about a future cargo. Due to the dedicated account managers at Telenet Global Logistics, their relationships with businesses and supply chains will be as strong as possible.
  
• A rise in prices
  Dealing with a freight forwarder who only raises charges might be challenging for a business that is on a tight budget. Whether the rates are increased or decreased, they are delighted to provide their clients with the truth. By doing this, you’ll be able to save money without sacrificing the quality of the service.
• The goods should be delivered on time unless they are consistently damaged
  It is crucial to switch freight forwarders when the products businesses send are regularly delayed or damaged due to sloppy handling. Changing freight forwarders may be the best option if this costs the company more money.
  
• Upon request, pods are not available
  When the products are delivered to the destination, proof of delivery must be signed as part of the delivery process. Before paying for invoices, companies supplying the products will need a POD as verification. It is advantageous to get quotations from other companies if users continually ask your freight forwarder for PODs to save time and money.
  
• Your business is booming
  Everyone desires to see their business expand. When a firm reaches a certain size, you may be shipping many items that your present freight forwarder will need help handling.

Need to look for a freight forwarding firm that can handle the volume of incoming goods or one that is larger. If a company just expanded its business market or product line, the local neighborhood forwarder might no longer be able to satisfy its needs as every forward is different. Some solely focus on air. Some are only domestic in nature. Others mainly work as truck traders. Make sure the whole range of services offered by a collaboration with a full-service logistics provider aligns with the aspirations for business expansion.

A “Good Time” to Change Freight Forwarders Exists?

Big business decisions are seldom simple or enjoyable, particularly when they affect a strong working relationship between a shipper and a sea freight forwarder in Mumbai.

Most shippers significantly rely on their freight forwarders to handle all tasks connected to their business’s overseas transportation; thus, the idea of ever switching freight forwarders seems like a bother.

In order to run a business, users still depend on imported and exported goods, whether startups ship once a month or Fortune 100 organizations ship 500 times a year. There is a need for dependability in shipping and logistics to satisfy the clients.

Conclusion

Prior to issues becoming insurmountable, it’s critical to notice the indicators that you may need to hire a new freight forwarder to handle this crucial aspect of your organization.

It may not seem simple to switch when you’ve been doing business with a company for a while, but they do most of the work, so it’s fairly seamless. The issues mentioned above, however, regularly appear out of nowhere in real life, and before anyone realizes it, the entire supply chain has entirely broken down. They work with newly created businesses and those that have been importing and exporting for some time. Making the supply chain visible, dependable, and smooth is how they demonstrate the Prime Logistics difference.